When you are hiring new employees the job interview is critical to successfully finding the right person. In this blog we will be focusing on finding the right people for jobs that have a lot of customer interaction, whether that interaction is in person, on the phone or electronically.
The most important focus should always be the personality of the person you are interviewing. You can teach people skills, you can’t change personality, and if you have a sales or customer service person that doesn’t like people you’re in big trouble.
So look for someone who is warm and empathetic. If they work with others, the ability to work well as part of a team and a willingness to follow through (whether with a project or a customer) should be considered. Also you will want to know if the person is an optimist or a pessimist. A pessimist can bring down the customers and other staff members.
Job interviews can be very stressful for the candidates, and no one is their best under pressure. Experts suggest that you let the candidates know in advance the topics you’d like to discuss. Find a time that works for both of you, and let them know the dress code of the company. You want to get an idea of who they really are.
Allow enough time for the interview, and if you need to, bring the person back more than once. If your candidates will be working regularly with other people have them meet the people they will be working with, and ask your current employees for their impressions of the candidates.
As well as telling the candidate about the job, make sure you leave plenty of time for them to tell you things. You can learn a lot about people through what they choose to tell you. By asking follow up questions you may find our what really makes them tick. So plan on listening as much as you talk during the interview.
When you find viable candidates check references carefully, as well as their online presence. Hiring people to be the face or voice of your company is an important decision. You want to build a factual picture of the person you are going to hire.
A tip of the glass from me to you.