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Elizabeth Slater

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A recognized expert in the fields of direct marketing and sales in the wine marketplace. Slater has taught more wineries and winery associations how to create and improve the effectiveness of their direct marketing programs and to make the most of each customer's potential than anyone in the wine industry today. With the same humor and psychological insight she has used so effectively to understand the uniquely different challenges of wine businesses - large and small - Slater focused on co-creating WIN. Making it a direct marketing website that exemplifies everything she has discovered in more than 20 years in the wine industry and business-to-business marketing. Quick-witted and original, Slater is a sought after speaker on winery sales, marketing, customer service, advertising and management topics. Wineries listen because she has the experience and creativity in the wine trenches to support her words. After holding key marketing and sales management positions in national and international companies including the fast food, motorcycle, automotive, medical and computer industries, Slater turned her attention to wine in 1990 with the goal of starting her own wine marketing company. To learn the industry from the inside, she worked for two different wineries in four years. After developing and mastering the art of tasting room selling, she went on to handle all aspects of increasing their sales through direct marketing using the keen knowledge and insightfulness that she had used so successfully for other industries. As the owner of the wine industry-consulting firm, In Short Direct Marketing, Slater has created marketing programs and events for the Russian River Wine Road including Winter Wineland and Wine & Food Affair. Under her direction, Passport to the Dry Creek Valley became one of the most popular, sought after and acclaimed events in the industry. A born communicator, Slater teaches wine marketing courses at Santa Rosa Junior College and classes at Sonoma State, is the Vineyard & Winery Management marketing columnist, the program director of Tasting Room Profitability and a featured speaker at Wineries Unlimited. She lends her strategic planning expertise as a member of the Octagon Group in assisting different industries and businesses in rebuilding and improving their capabilities.

Tips for Keeping Your Brain in Top Form

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I have been catching up on my reading lately and have come across some great articles. Today’s blog is all about. “Why the Modern World...

Warmth, An Important Skill for Leaders

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I found a great article in the Guardian online with information from the Kellogg School at Northwestern University. The article is all about how...

Seeing Things Differently

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Today was a red-letter day for me. As anyone who reads my blog knows I fractured my femur condyle on June 6th of this...

Update Your Competitive Analysis

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We all know that part of a good business survival plan is a well-researched competitive analysis. Before you start a business, investigating your competition,...

How Effective Is Your Interaction with Customers?

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Important points that many businesses fail to consider when they are sending out information to customers, whether that information is through social media, emails,...

What Makes Your Business Different?

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To be successful, your customers and prospective customers have to know (and be constantly reminded of) how your business is different from other businesses...

Stop Before You Start

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Julie Pedroncelli St. John from Pedroncelli Winery sent me a great article by Barry Stuckey who has spent much of his career in hospitality....

Social Media – External and Internal

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Are your employees following the company on social media? If not they should be. Social media is a great place for employees to get...

Assessing Customer Experiences

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Last week this blog delved into statistics regarding customers who may have had a less than stellar experience when they visited your business. We...

You May Not Get Many Complaints, But That Doesn’t Mean Your...

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I have been researching customer service lately and have found some interesting statistics from a number of different sources. The main thing that came...

Create a Stronger Company Culture by Celebrating the Small Victories

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As many of you know I am on the injured list at present. Unfortunately, I have two things going on at the same time....

Selling Is Easier in Person

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I was sent an Interesting article from my favorite periodical, Harvard Business Review. The article, entitled, “A face to face request is 34 times more...

The Best and Less of Customer Service

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Last week was an interesting week for me. Tuesday, I went for a walk with a friend of mine in the local regional park....

Take a Step Back

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The approach of summer and the good weather during this season bring more customers out of their houses and into your winery, store, restaurant...

Emotion Sells

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As salespeople we tend to think that we are going to sell more through our expertise or having lots of information about the product...