Creating Good Relationships at Work

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An article publish by Mind Tools reported that Gallup published a study about the value of having good friends (or at least one good friend)...

Be Different and Make It Count

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Before we talk about what can make your brand and products stand out in the crowd, let’s start with why they need to. According...

Why Employees Leave Jobs

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Of course there are many reasons that people decide to leave their jobs. However, according to an article by Brigette Hyacinth published late last...

What Is It About Your Products That Makes Consumers Want to...

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The answer is value. Many times when we think of value we think of price. However, value does not necessarily mean price. Consumers want to...

What You Should Know About Wine Customers

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Interesting article in Wine Business.com last week by Cyril Penn about how big data can unlock DTC potential and boost sales. There was a...

Differentiation: Stand Out from the Crowd

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I have been reading a lot of winery newsletters recently and have noticed that many of them are very similar to each other. Taking...

Creating a Recognizable Business Culture

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With the great number of brands these days, it is getting harder and harder to differentiate your brand from those of your competitors. A...

Creating an Employee Handbook

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An employee handbook is an important part of your training schedule. The handbook provides employees with a written guide to follow and refer to...

Making the Sale

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Most of the wineries I know would like to increase their sales, though many of them are not sure how to go about it....

Do You Know Your Employees?

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With the workloads that many managers and owners have these days, it is easy to lose touch with what your employees are doing, how...

Customer Service in the Airline Industry

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The airlines have not been getting kudos lately as far as their customer service towards passengers goes. For a while it has been one...

The Art of Public Speaking

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As it is coming up to conference time again, I was reading an article about public speaking, so I could remind myself of the...

Reviewing Your Customer Service

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The beginning of the year is a good time to review your customer service and your customer retention. How did you do at holding...

Making the Most of Instagram

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Instagram has been around since October 2010 and in only seven years it has increased it users to 700 million, which is more than...

Engaging with Customers Lead to a Better Experience

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I have been doing research lately on how to genuinely charm and engage customers. For those of us who serve the public, being charming...