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Elizabeth Slater

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A recognized expert in the fields of direct marketing and sales in the wine marketplace. Slater has taught more wineries and winery associations how to create and improve the effectiveness of their direct marketing programs and to make the most of each customer's potential than anyone in the wine industry today. With the same humor and psychological insight she has used so effectively to understand the uniquely different challenges of wine businesses - large and small - Slater focused on co-creating WIN. Making it a direct marketing website that exemplifies everything she has discovered in more than 20 years in the wine industry and business-to-business marketing. Quick-witted and original, Slater is a sought after speaker on winery sales, marketing, customer service, advertising and management topics. Wineries listen because she has the experience and creativity in the wine trenches to support her words. After holding key marketing and sales management positions in national and international companies including the fast food, motorcycle, automotive, medical and computer industries, Slater turned her attention to wine in 1990 with the goal of starting her own wine marketing company. To learn the industry from the inside, she worked for two different wineries in four years. After developing and mastering the art of tasting room selling, she went on to handle all aspects of increasing their sales through direct marketing using the keen knowledge and insightfulness that she had used so successfully for other industries. As the owner of the wine industry-consulting firm, In Short Direct Marketing, Slater has created marketing programs and events for the Russian River Wine Road including Winter Wineland and Wine & Food Affair. Under her direction, Passport to the Dry Creek Valley became one of the most popular, sought after and acclaimed events in the industry. A born communicator, Slater teaches wine marketing courses at Santa Rosa Junior College and classes at Sonoma State, is the Vineyard & Winery Management marketing columnist, the program director of Tasting Room Profitability and a featured speaker at Wineries Unlimited. She lends her strategic planning expertise as a member of the Octagon Group in assisting different industries and businesses in rebuilding and improving their capabilities.

How Much Do You Know About Your Customers?

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Kofi Annan the former UN Secretary General said, “Knowledge is power. Information is liberating. Education is the promise and progress, in every society, in...

Getting Your Customers to Opt In

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If you are collecting information from customers, make sure that they opt in (agree to your having their contact information). They must agree in...

Is Your Employee Manual Up to Date?

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It’s almost February and before we know it, the busy season will be upon us, which means it’s time to start thinking about the...

Make 2017 a Year to Remember

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The beginning of a new year is usually filled with good intentions and ideas on how to make business better for the coming year....

Create Invaluable Customer Records

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At the start of a new year, it’s good to think about things that you want to accomplish for the coming year. A worthwhile...

Words Change Perceptions

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The words we use when selling our goods or services are as important as the products themselves. Using the wrong words may change the...

How Successful Are Your Emails?

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Email has become the most popular way of communicating with customers for many businesses. Though often times, companies are not following up on how...

Making the Most of Your Time

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If you are in retail sales it is even busier, with most retail businesses open longer hours. There is also more packing and shipping...

Sell More Successfully

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Some of the biggest shopping days of the year are coming up in the next few weeks, so here are a few tips on...

Dealing with Customers’ Problems

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What do you do when someone has a problem with your company, whether it is a product that isn’t right or doesn’t work, how...

Encourage Wine Exploration

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Today’s blog is a follow up on the blog I posted last week in which I printed an email I received from a consumer...

A Note From a Frustrated Wine Consumer

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The other day I received an email from a wine consumer I know. This person is not in the wine business, neither is anyone...

Captivating Your Audience

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When someone comes into your place of business, it’s important to keep your this person engaged and involved in the information you have to...

Provide a Quality Experience

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Next February I am moderating a panel at the USBevX in Washington DC. The panel is about providing a quality experience, so I started...

Educating Your Customers

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There is s lot of discussion at businesses and especially in the wine business about the need to educate customers about products and services....