Tips for Keeping Your Brain in Top Form

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I have been catching up on my reading lately and have come across some great articles. Today’s blog is all about. “Why the Modern World...

Warmth, An Important Skill for Leaders

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I found a great article in the Guardian online with information from the Kellogg School at Northwestern University. The article is all about how...

Update Your Competitive Analysis

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We all know that part of a good business survival plan is a well-researched competitive analysis. Before you start a business, investigating your competition,...

How Effective Is Your Interaction with Customers?

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Important points that many businesses fail to consider when they are sending out information to customers, whether that information is through social media, emails,...

What Makes Your Business Different?

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To be successful, your customers and prospective customers have to know (and be constantly reminded of) how your business is different from other businesses...

Stop Before You Start

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Julie Pedroncelli St. John from Pedroncelli Winery sent me a great article by Barry Stuckey who has spent much of his career in hospitality....

Social Media – External and Internal

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Are your employees following the company on social media? If not they should be. Social media is a great place for employees to get...

Assessing Customer Experiences

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Last week this blog delved into statistics regarding customers who may have had a less than stellar experience when they visited your business. We...

You May Not Get Many Complaints, But That Doesn’t Mean Your...

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I have been researching customer service lately and have found some interesting statistics from a number of different sources. The main thing that came...

Create a Stronger Company Culture by Celebrating the Small Victories

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As many of you know I am on the injured list at present. Unfortunately, I have two things going on at the same time....

Selling Is Easier in Person

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I was sent an Interesting article from my favorite periodical, Harvard Business Review. The article, entitled, “A face to face request is 34 times more...

The Best and Less of Customer Service

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Last week was an interesting week for me. Tuesday, I went for a walk with a friend of mine in the local regional park....

Take a Step Back

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The approach of summer and the good weather during this season bring more customers out of their houses and into your winery, store, restaurant...

Emotion Sells

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As salespeople we tend to think that we are going to sell more through our expertise or having lots of information about the product...

More on Sales

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When people come into your business do they already know that they are or are not going to buy from you?  The answer to...