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Happy Customer Service Week

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Next week or most of next week, October 3 – 7, is Customer Service week. According to the Customer Service Group, in 1992 the...

What Are Your Employees Saying to Customers?

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I was in Target the other day looking for something or other and decided that I also needed some sparkling water. So I slogged...

Up Your Customer Service

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Not only are the holidays full of warmth, family, celebration and good feelings, they are also stressful, frustrating and of course there is not...

Uptick in Customer Expectations

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I was catching up with my marketing reading this week and came across an article on Marketingprofs.com by Joe Gagnon, a senior vice president for...

The Best Customer Service Ever

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I went down to Monterey, CA for a couple of days earlier this week as a quick getaway to celebrate my birthday. While there...
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